Shipping & Returns

PLACING AN ORDER

 HOW TO PLACE ORDER

DELIVERY & CARRIAGE CHARGES

• Free UK Next day delivery on orders before 2pm (Orders after 2pm will delivered the following working day).
• Working days are Monday to Friday. If you place an order before 2pm on Friday it will be due for delivery on Monday.
• We are not held responsible for any delays by the carrier that could delay the delivery of your parcel.
• We use DPD or UPS as our Delivery Carrier. You will receive notification of delivery if you have supplied your Mobile Number and/or Email Address.
• Your order may arrive in more than one delivery.
• We can deliver anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however we are able to deliver to a mainland courier company on your behalf for onward shipping.
• We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
• After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the store and we reserve the right to charge you an additional re-delivery charge.
• If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
• Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.
• If the goods are lost or damaged in transit, please let us know promptly.
• Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
• Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

RETURNS & EXCHANGES

• If you wish to return an item purchased from Filati please send us an email with the order number as the subject to info@filati.com
• We accept returns for refund or exchanges. Contact us by e-mail within 7 days of receiving your order and we will issue you with a returns form and a returns reference number. Fill in the returns form completely and ensure that it is signed. Display the reference number clearly on the outside packaging.(Sale items are not returnable unless damaged or faulty, Please note that items that are damaged as a result of wear and tear are not considered to be faulty)
• Please return goods to us within 14 days of receiving the returns form from us. All shipping costs involved will be entirely the customer’s responsibility. In the event of an exchange, we do not charge to ship out the replacement items. We will reimburse the shipping costs if you have returned an item to us due to the item being faulty or damaged and our quality control team have accepted the item to be faulty.
• Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
• We advise you to send items back to us via registered delivery or courier and that you retain proof of postage. Ensure that the item you are sending back to us is adequately insured as we cannot be held liable for any loss or damage in transit back to us.
• We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
• Please do not remove the white security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal.
• Funds for returned items will only be credited to accounts initially used to purchase the returned item.
• If you require any further information on our returns policy you can contact us on the contact details below. Legal ownership of goods will remain the property of Filati until orders have been accepted and all due funds have been cleared. In the event of Filati offering a refund to you, legal ownership of the goods will revert immediately to Filati. Goods are fully insured during transit and goods become your full responsibility once they have been delivered